Your first therapy session
What to bring, what to expect, what if I have a virtual session?
What to bring to an in-office session
your ID (mandatory)
your insurance card (if applicable)
EAP authorization (if applicable)
most recent evidence of custody (if authorizing services for a minor)
Helpful tip
Our front door is always locked. To enter the building, you must knock on the door or message your therapist. This is an important safety precaution, and it ensures that sessions are uninterrupted.
What to expect
Your first session is a chance for you and your therapist to get to know each other. Your therapist will ask questions about your background, what brings you in, and what you hope to get out of therapy.
If you want to, take a few minutes to think about what you’d like to share or explore — but there is no pressure to prepare anything in advance. Your therapist will guide the conversation.
What to know about telehealth counseling sessions
We use HIPAA compliant platforms for all teletherapy appointments.
Please make sure you are in a private place where you can talk freely and not be overheard.
You can use a smartphone, tablet, or computer for your teletherapy session. Please make sure you either have sufficient battery life to last for the duration of the session, or connect a power supply.
Please ensure that your Internet connection is adequate.
If you have a copay amount, you will be sent an invoice via email prior to your session so that you can easily and conveniently pay online. Enter your credit card information on the secure web form and return it as requested on the form. The invoice must be paid prior to your session unless other arrangements are made.
If the session is interrupted due to technical reasons, your counselor will call you on your phone. If the session cannot be held due to technical reasons, your invoiced amount will be credited to your account for your next session.
On the day of the session, you will receive a link from your counselor for the teletherapy session. The link may also be included with your session reminder.
At the time of the session, click on the link to be taken to the teletherapy session web page. Grant access to your microphone and camera, if requested.
Your session will proceed much like your normal, in-person session.