Before Your First Appointment...
- If you have insurance, call your insurance company to verify your benefits.
- Staff will send you via email the forms to be completed and returned. These are online, secure forms. They must be completed and submitted prior to the session.
Your First AppointmentA lot of people are nervous before their first session. Please share with your therapist what does or doesn't work for you. This is not just your initial assessment. This is the time when you assess what your therapist can offer you. Remember, you're the most important person in your session!
For information on Cedar Tree's privacy practices, please read:
Appointment Reminders
Your appointment is confirmed at the time of scheduling. We make every attempt to send you appointment reminders via text if you have consented on your intake form to receive text messages from us. Please be advised that text messages are not necessarily a confidential form of communication, so we will not communicate with you for any other purpose than reminders. Not receiving a text message is not an indication that your appointment is cancelled, so please come to your appointment regardless of whether you receive a reminder. In case of a missed appointment, please see our missed appointment policy below.
Payments and Insurance
Unless other arrangements have been made in advance, your payment or copay is due at the time of the session – major credit cards, checks, and cash are accepted. We accept most major insurances for both behavioral/mental health services and Employee Assistance Programs (EAP). Please remember that not all therapists accept all insurances and that fees vary by therapist and type of session. You can ask about it when making your initial call to us, or you can check with your insurance company. Please remember it is the responsibility of the client to verify their benefits prior to obtaining services.
For your convenience, we will file with up to two insurance companies on your behalf.
For private pay clients as well as for copays/deductibles, we accept cash, checks, money orders, all major credit cards, and Apple Pay. There is a $20 fee for checks returned for insufficient funds.
Sorry, we do not accept Medicare or Medicaid insurance.
Accounts more than 60 days overdue will be referred to a collection agency. In such cases, the collection agency will have personal identifiable information for you, such as name, address, phone number, date of birth, Social Security Number, dates of services, and amounts due. They will not have access to your clinical records.
Good Faith Estimate
Under the law, patients who don’t have insurance or who are not using insurance have the right to receive a Good Faith Estimate of the expected charges for medical services, including counseling/psychotherapy services.You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including counseling/psychotherapy services.
You can ask your healthcare provider for a Good Faith Estimate before you schedule a service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.
Missed Appointment Policy
Scheduled appointment times are reserved especially for you. Our fee for missed appointments and late cancellations (less than 24 hours) is now $100. As we understand emergencies happen, the first no-show for the year is $50. If your missed appointment is due to inclement weather and the schools in your area are closed, you will not be charged a no-show fee. Some therapists may have a different policy so check with your therapist in your first session.If you should experience any symptoms such as fever, coughing, exhaustion, or shortness of breath, please call your doctor and do not come to the office until your doctor advises that you do not have contagious symptoms. If your inability to attend your session is due to a potentially contagious condition, just let us know at your earliest convenience and you will not be charged a no-show fee.
Discharge Policy
If your schedule includes periods of time longer than 30 days when you are unable to schedule an appointment, please let your therapist know. If you do not have a scheduled appointment, your therapist will attempt to reach you. If we do not receive a response to 2 attempts to reach you within 30 days your case will be closed. If you are an EAP client and miss 2 appointments without notifying your therapist, they will close your case and refer back to the EAP so they can give you a referral for another provider.